Children's Dental Associates - Pediatric Dentistry and Orthodontics in Medford Children's Dental Associates
Dentistry and Orthodontics for Children and Young Adults
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Pediatric dentists Drs. Peter B. Geller and David M. Petrarca - Office Policies page

Office Policies

Emergencies  |  Infection Control  |  Appointments  |  Office Hours
Financial Arrangements  |  Dental Insurance  |  Treatment Options for the Anxious Child


We provide 24-hour coverage for dental emergencies. In the event of an urgent dental situation, please call us as soon as possible so that we may assess your child’s needs and if necessary, schedule an appointment quickly. For an after-hours emergency, call 781-391-8300 and follow the instructions on how to reach the dentist on call. On the rare occasion that we are not available, we will leave the telephone number of a covering office or Boston Children’s Hospital.

Infection Control

The most current and effective infection control measures are used in our office. Instruments are heat and/or chemically sterilized after each use. Disposable products are utilized whenever possible. In addition, masks, gloves, protective eyewear and clothing are worn. Due to these measures, you can feel confident that you child’s health is protected.


All patients are seen on an appointment basis. We are respectful of the fact that you have set aside time in your day to bring your child to our office. Every effort is made to meet our time commitments, but occasionally, a child requires extra attention or an emergency may occur, causing a slight delay. Please be assured that your child will receive the same courteous and attentive care.

All appointments are scheduled with your child’s best interest in mind. Certain types of appointments are scheduled at specific times of the day. Based on years of experience, we schedule appointments for younger children in the morning as they tend to respond better earlier in the day.

If you cannot keep an appointment, please give us at least 48 hours notice so that we may offer this reserved time to another patient awaiting care. A fee will be assessed for missed appointments when proper notice is not given.

Office Hours

You can visit our office from 8:30 AM-5:00 PM Monday through Friday. Please note our summer and school vacation office hours are 8:00 AM-3:00 PM.

Financial Arrangements

We make every effort to keep down the cost of your child’s dental care. To help achieve this, payment for services rendered is expected at the time of visit. Payment can be made by cash or check. We also accept Visa, MasterCard, and Discover. Prior to starting any dental treatment, you will be given a written treatment plan and estimate of cost. After review, a payment plan will be devised factoring in any insurance benefits you may have. In all cases, your child’s treatment plan will be discussed with you before we proceed.

Dental Insurance

If you have dental insurance, we will assist you in processing your claims to maximize your benefits. Please remember that your insurance coverage may only partially pay for the services rendered and that you are responsible, in most cases, for the difference. The agreement of the insurance company to pay for your child’s dental care is a contract between you and the company. Therefore, you, not the company, are responsible for payment of services rendered in our office. Our staff will gladly assist you with your insurance questions.

Treatment Options for the Anxious Child

For children who are unable to cooperate for treatment, our office offers nitrous oxide analgesia (laughing gas) to help reduce anxiety and increase comfort. Additionally, we offer treatment under general anesthesia at Boston Children’s Hospital in Lexington for children requiring sedation. The decision to treat with nitrous oxide or general anesthesia is made on a case by case basis.